Terms of Service.

01Acceptance and General Information

• By creating an account or placing an order on smmclub.io you agree to these terms. You must be 18 or older.
• You agree to comply with the rules and policies of all social platforms (Instagram, TikTok, Facebook, X, YouTube, etc.) at your own responsibility.
• Prices may change at any time, including due to platform changes. Orders already placed keep the price they were created with.
• We may update these terms. Changes are published on this page and apply to subsequent orders.

02Nature of the Services

• SMMCLUB provides growth and visibility services for social media: followers, views, likes, comments, shares and similar.
• They support your marketing strategy. They do not replace organic growth, content or audience building.
• We guarantee delivery of the quantity purchased as described at the time of order, subject to platform conditions and the refill policy.
• We do not guarantee organic interactions, long-term retention or permanent results. No service of this kind can: platforms apply algorithms, scans and filters outside our control.

03Metrics and Analytics

• Our services increase public counters. Each platform's internal analytics (reach, impressions, retention, watch time, etc.) may not match those counters.
• An order is considered completed once the increase is publicly visible, even if internal analytics show otherwise.
• Differences in analytics are not grounds for a refund.

04Monetization

• Unless the service description says so, services are not intended for monetization.
• We do not guarantee approval in revenue, affiliate, creator or partner programs, or earnings of any kind. Those decisions belong entirely to each platform, and a rejection is not grounds for a refund.

05Country-Targeted Services

• Country-targeted services aim to make the increase appear publicly from the selected country.
• Platform analytics may classify the origin differently. This is normal behavior and not grounds for a refund.

06Permanence and Drops

• No service is permanent unless expressly stated. Even those labeled permanent may drop due to platform scans, algorithm changes, sudden spikes or account changes.
• "Permanent" means SMMCLUB does not remove what was delivered. Platforms may filter or remove it at any time.
• Drops caused by platform behavior are normal and are not refundable.
• Drop or retention percentages shown in a description are estimates and are not guaranteed.

07Guarantee and Refill

• Only services marked with a guarantee include refill, during the period stated in their description. Non-guaranteed services do not include refill.
• Processing time: up to 72 hours. Club members at Silver, Gold and Diamond get priority refill in 24 to 48 hours.

• The check is automatic and based exclusively on system records. If you believe there was a technical error, contact support with your order ID.
• To be eligible, a refill also requires: the content is still live, the username has not changed, the account is public, the original link has not been modified, no other services are active on the same link, and the request is within the guarantee period.
• A refill restores up to the quantity originally delivered, no more.
• Drops after the guarantee period are not eligible for refill or refund.

08Service Quality

• Quality varies by service type. Unless stated in the description, we do not guarantee activity levels, profile aesthetics, demographics or audience intent.
• Subjective dissatisfaction is not considered a service failure.

09Delivery Times

• Times are estimates and are not guaranteed. They vary with demand, platform updates, maintenance and route load.
• A temporary delay does not entitle you to a refund while the order remains in Processing status.
• If an order goes well beyond its estimated window, it is reviewed for correction, refill or a balance refund.

10Order Statuses

Pending

Received, not yet started. Cancellation can be requested.

In progress / Processing

Being delivered. It cannot be canceled due to delays within the estimated window.

Partial

Partly delivered, due to an incorrect link, private account, content changes, platform restrictions or technical interruptions. The undelivered part is refunded as balance.

Canceled

Stopped due to an incorrect link, private account, system limitations or platform restrictions. The amount returns to your balance.

Completed

The quantity was delivered and is publicly visible.

11Refunds

• They can be requested within 30 days of the order, only when the service was not delivered as described or there was a verifiable technical failure.
• They are approved when the service failed to start, a confirmed technical error prevented delivery, or the purchased quantity was not delivered and no refill or correction was provided.
• They are not approved for fully delivered services, free or promotional credits, accounts that breach these terms, or for platform behavior described above.
• Refunds are credited as balance to your SMMCLUB account. Balance is not withdrawable.
• To request one, contact support with your order ID and a clear explanation. Each case is reviewed individually against system records.

12Payments and Balance

• Crediting times depend on the payment method and processor. Some payments require additional verification.
• Delays caused by payment processors or banks are outside our control.
• Balance can only be used within SMMCLUB and is not convertible to cash.

13Disputes and Chargebacks

• Before opening a dispute with your bank or processor, contact support so we can resolve it.
• If a chargeback is opened, the account is suspended while the case is reviewed. Confirmed chargebacks may result in permanent suspension, cancellation of future orders and removal of delivered services.
• We may provide order history, communications and proof of service to payment processors during the investigation.

14Links and Platform Use

• Do not use more than one service on the same link at the same time. Conflicts caused by multiple services or third-party campaigns are not refunded.
• Do not change your username, switch the account to private or delete the content while an order is active.
• SMMCLUB is not responsible for bans, suspensions, shadowbans, demonetization, content removal, engagement drops, incorrect links, private accounts or actions taken by platforms.
• We are not responsible for delays or interruptions outside our control: platform outages, algorithm or API changes, technical failures, government restrictions or force majeure.

15SMMCLUB Club

• Your level is based on your lifetime spend on the panel. Canceled or refunded orders do not count.
• Current levels, discounts, cashback and benefits are published at smmclub.io/club and may be adjusted with prior notice.
• Cashback: available from Silver, calculated on the month's spend. It requires a minimum spend of $25 in the month and is claimed from the 1st to the 7th of the following month. After that window it expires.
• Streaks: a week (Monday to Sunday) counts if you place at least one order of $3 or more. If you skip a week, the streak resets to zero.
• Level credits and missions: granted once per achievement and claimed together with your other rewards.
• All rewards are credited as balance, are not withdrawable and are verified against our records before being credited.
• We may reject or reverse rewards obtained through artificial orders, repeated cancellations, multiple accounts or any abusive use.

16Affiliate Program

• You earn a commission on deposits made by users who register with your link, at the rate published on the affiliates page.
• Self-referrals, multiple accounts, spam and misleading advertising are prohibited.
• Commissions can be withdrawn once you pass the minimum shown on the affiliates page. The payment method is arranged with support.
• We may void commissions obtained fraudulently.

17Your Own Panel (Child Panels)

• You need a domain registered under your name and must point it to the nameservers provided. DNS propagation depends on your domain provider and can take up to 24 hours.
• The price and billing period are those shown at the time of purchase and are deducted from your balance.
• If the panel expires without being renewed, it may be suspended.
• You are responsible for your own customers: their pricing, support and compliance. SMMCLUB has no relationship with your end customers.
• Once the panel is created there is no refund, except for a verifiable technical failure on our side.

18Fraud and Misuse

• Fraudulent payments, including stolen cards or unauthorized transactions, result in permanent account suspension.
• We reserve the right to deny service in cases of suspected fraud, refill abuse, repeated disputes or violation of these terms.

19Privacy

• We use your information only to process orders and provide support.
• We do not sell or share personal data.

20Terminology

Refill

Replacement of dropped engagement on guaranteed services.

Drop

Loss of engagement after delivery due to platform scans, detection, account changes or filters.

Starting count

The figure recorded by the system when the order starts.

Guaranteed service

Includes refill during the stated period.

Non-guaranteed service

Does not include refill.

Balance

Internal SMMCLUB credit, not withdrawable.